Editor's ChoiceCustomer Support
Intercom Fin Review
4.5
Based on extensive testingAI customer service agent that resolves support tickets autonomously using your knowledge base.
Best For: Companies using Intercom wanting AI to handle routine support queries
Quick Stats
Monthly Price$0.99
Free TierNo
Models Supported2
Integrations5
API AccessYes
Max UsersUnlimited
Overall Rating
4.5/5
Overall
4.5Ease of Use
4.7Performance
4.6Value for Money
4.4About This AI Agent
AI customer service agent that resolves support tickets autonomously using your knowledge base.
Models Supported
Intercom proprietary AIGPT-4
Integrations
IntercomSlackSalesforceHubSpotZendesk
Key Features
- Autonomous ticket resolution
- Knowledge base integration
- Multi-language support
- Seamless human handoff
- Conversation analytics
- Custom workflows
- Resolution quality scoring
Pros
- Pay per resolution (very cost-effective)
- High resolution rate (40-60%)
- Easy setup with existing Intercom
- Learns from your knowledge base
- Seamless handoff to human agents
Cons
- Requires Intercom subscription
- Limited to text-based support
- Can struggle with complex issues
- Customization options limited
Pricing
Monthly Plan
$0.99
/month
Annual Plan
$0.99
/month
Our Verdict
Intercom Fin earns a solid 4.5/5 rating for its capabilities and value proposition. It's one of our Editor's Choice picks for good reason.
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