AI Agent Integrations Guide
Connect your AI agents to CRM, email, calendars, databases, and thousands of other tools for seamless automation.
Why Integrations Matter
AI agents are only as useful as the systems they can access. Without integrations, agents work in isolation—unable to pull customer data, update records, send emails, or trigger workflows. Proper integration transforms agents from chatbots into powerful automation engines.
The best AI agent platforms offer hundreds of pre-built integrations plus APIs for custom connections. Look for native integrations to your critical tools to minimize setup complexity.
Essential Integration Categories
CRM & Customer Data
Salesforce, HubSpot, Pipedrive, Zoho CRM. Agents pull customer history, update records, create leads, and track interactions automatically.
Priority: Critical for sales & support agents
Email & Communication
Gmail, Outlook, SendGrid, Mailchimp. Send automated emails, parse incoming messages, and manage campaigns.
Priority: Essential for outreach & notifications
Messaging Platforms
Slack, Microsoft Teams, WhatsApp, Discord. Deploy agents where your team and customers already communicate.
Priority: High for internal tools & customer support
Calendar & Scheduling
Google Calendar, Outlook Calendar, Calendly. Agents book meetings, check availability, and send reminders.
Priority: Critical for sales & scheduling agents
E-commerce & Payments
Shopify, WooCommerce, Stripe, PayPal. Process orders, track shipments, handle returns, and answer product questions.
Priority: Essential for e-commerce businesses
Databases & Data Sources
PostgreSQL, MySQL, MongoDB, Airtable, Google Sheets. Query data, generate reports, and update records in real-time.
Priority: High for data analysis agents
Integration Best Practices
Use OAuth When Possible
OAuth is more secure than API keys. It allows granular permissions and easy revocation.
Start with Read-Only Access
Test integrations with read-only permissions first. Grant write access only after thorough testing.
Implement Rate Limiting
Prevent runaway API calls that could exceed third-party limits or incur unexpected costs.
Log All Integration Actions
Track what data was accessed, what actions were taken, and when. Critical for debugging and auditing.
Use Webhooks for Real-Time Updates
Instead of constantly polling for changes, use webhooks to trigger agent actions when events occur.
Integration Platforms
If your AI agent platform lacks a specific integration, middleware platforms can bridge the gap:
Zapier & Make (Integromat)
Connect 5,000+ apps with no-code workflows. Ideal for non-technical teams.
n8n (Open Source)
Self-hosted workflow automation with 400+ integrations. Full control and customization.
Workato
Enterprise-grade integration platform with AI-powered workflow suggestions.
Custom Integration Development
For proprietary systems or unique requirements, you may need custom integrations. Most AI agent platforms provide:
- •REST APIs: Call agent functions programmatically from your apps
- •Webhooks: Receive notifications when agent events occur
- •SDKs: Libraries for Python, JavaScript, etc. to simplify integration
- •Function Calling: Define custom tools the agent can invoke
Find Platforms with the Right Integrations
Compare AI agent platforms based on their integration ecosystem.